Terms and conditions
Product availability
To maintain our high standards and freshness of product, some fresh products will be limited and at times unavailable. We will advise you at the time of placing your order of any product that isn't available.
Content and photography
The information provided for each product or collection of products is accurate at the time we published the information. Where the product is a collection of many products, such as our hamper ranges, a full list is supplied. We sometimes use props in our photography, in these cases the product description or list clearly defines what is being advertised for purchase.
Basis of sale
When you confirm and pay for your order with our Personal Shopping, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.
Acceptance of order
Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation.
Your order will be accepted as soon as we have confirmed your order. Our acceptance of your order is conditional on the availability of the Products you have ordered. If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order without liability. In such circumstances we shall let you know as soon as possible.
Pursuant to the Licensing Act 1964 it is an offence for any person under the age of 18 to buy intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1000.
Cancellation and return
If you are not completely satisfied with your purchase, you may exchange or refund your goods within 14 days of receipt. The goods must be returned to us in the same condition as supplied to you. Where your order is returned to us within 7 working days of your delivery, or you notify us in writing or by email of your wish to cancel your order within this period, your original postage and packing charge will also be reimbursed in full. It is not possible to return fresh food and drink because they are likely to deteriorate in the return process. This does not affect your statutory rights.
Claims for breakages must be made to the Personal Shopping Department on 0800 083 1233 or by email to thefarm@daylesfordorganic.com. Claims must be within 28 days of receipt.
Errors
Every effort is made to ensure that all the information provided on the Daylesford website is correct at the time of publishing.
Whilst we use reasonable efforts to include accurate and up-to-date information on the site we make no warranties or representations as to its accuracy. We assume no responsibility for any errors or omissions in the content on the Site. Information about Daylesford Products and services are illustrative only.
Amendments
We reserve the right to alter or delete material from this site and may, at any time, revise these terms. You are bound by any such revision and we therefore recommend that you visit this page to review the current terms each time you revisit our site.
General
No order is binding on you or Daylesford until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.
It is the policy of Daylesford to ensure all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of the Product that is sold.
Daylesford does not advise recipients of impending gift deliveries.
Customs Duties may be payable by the overseas recipient and we regret we are unable to advise of these amounts.
These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.
If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered and deleted from the these Terms and Conditions without affecting the other provisions.
The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Whilst we take appropriate steps to protect this site from malicious attacks we cannot warrant that it is entirely free from risk of virus attack.
These Terms and Conditions apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions stated on our trade application forms. Please contact our Personal Shopping Department for details.
If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms and Conditions please contact our Personal Shopping Department on 0800 083 1233 or email: mailorder@daylesfordorganic.com.
Definitions in these conditions
‘Product or Products’ means Daylesford Organic good(s)
‘we’, ‘us’, ‘our’ means Daylesford Organic Limited
‘you’, ‘your’, means one of our customers
Delivery information
To ensure freshness of products and to minimise handling times so that orders arrive in perfect condition, orders are delivered by next day courier. Expected delivery days are detailed below.
Fresh products are sent packed in insulated cool boxes with ice packs.
All orders require a signature on delivery, if you are not available to receive your order it will be left with your local Post Office and you will notified by means of a card posted through your letter box by our courier. Your order can be delivered to an alternative address such as a neighbour or delivered to your place of work if this is more convenient.
Delivery information, UK only
Delivery schedule:
Order day: Monday - Dispatch day: Thursday - Delivery day: Friday
Order day: Tuesday - Dispatch day: Monday* - Delivery day: Tuesday*
Order day: Wednesday - Dispatch day: Monday* - Delivery day: Tuesday*
Order day: Thursday - Dispatch day: Tuesday* - Delivery day: Wednesday*
Order day: Friday - Dispatch day: Wednesday* - Delivery day: Thursday*
Order day: Saturday - Dispatch day: Thursday - Delivery day: Friday
Order day: Sunday - Dispatch day: Thursday - Delivery day: Friday
* following week
Delivery rates
To UK mainland addresses, next day pre-noon delivery £8.00. Next day pre-9am delivery £15.00.
Delivery charges are for one delivery to any single mainland United Kingdom address. This excludes the Isle of Man, Northern Ireland, Scilly Isles and some remote areas of Scotland, and the Scottish Islands. A surcharge may be payable for deliveries to these locations. Some products, particularly fresh foods, may not be able to be sent to these locations due to transit times, and deliveries may take considerably longer than those to the UK mainland.
EASTER DELIVERY - EASTER SUNDAY LUNCH BOX
We are only able to deliver your fresh, Easter Sunday Lunch Box on Thursday 5th April. Couriers are not picking up on Good Friday for next day delivery on Saturday 7th April. But don't worry, your chicken and vegetables have a shelf life of 8 days and will happily stay fresh in the fridge until Easter Sunday, 8th April.
Last order date for guaranteed UK Easter delivery, Friday 30th March.
To follow up on an order delivery please contact the Personal Shopping Team on 0800 083 1233 as soon as possible after the expected delivery time. Standard delivery conditions are delivery before 1pm following day of despatch. Other timings are available based on payment of a small additional fee.
Receipt of delivery
All deliveries require a signature at the point of receipt. If the delivery service is unable to obtain a signature because the recipient is out, a card will be left so that a re-delivery or collection from a local depot can be arranged. Please note: For fresh food deliveries it is recommended that the package is delivered to an address where it can be received, as products held in postal depots cannot be guaranteed to be refrigerated whilst being held. If you need to alter the address for delivery prior to despatch, please e-mail thefarm@daylesfordorganic.com or phone our Personal Team service on 0800 083 1233.
Daylesford Organic Ltd and its employees cannot be held responsible for an inability to deliver to the specified time due to adverse weather conditions or other circumstances beyond our control. In these instances, we will however make our best efforts to correct the problem. Please contact our Personal Shopping Team on 0800 083 1233 to discuss your concerns.
Suspension of International Delivery
We can no longer offer an International Delivery Service for online orders. This includes deliveries to the Republic of Ireland and The Channel islands.
The very nature of our produce - fresh and seasonal - requires it to be delivered on time and to a cost favourable to our customers. Unfortunately, international deliveries are proving unreliable and too costly and we have had no option but to suspend this service. We apologise for the inconvenience.
We cannot delivery fresh produce overseas. Ambient overseas deliveries may be possible, and only by placing your order with the Personal Shopping Team. These will be on an as-quoted basis and our Personal Shopping Team can advise you, but it may mean that they will have to re-contact you with the cost of shipping. Overseas orders placed on the website will not be processed.
Payment and prices
Payment can be made using Master Card, Visa, American Express, Switch, Delta, Maestro or by cheque. All cheques should be made payable to Daylesford Organic Limited with the cheque guarantee card number on the reverse. No goods will be despatched until credit/debit cards or cheque transactions have been authorised and payment received.
All prices are VAT inclusive. VAT receipts are available on request.
VAT No. 800 2982 56
Privacy policy
In order for Daylesford Organic to process your order we collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information.
We will only use your Personal Information for the purpose(s) for which you provide it to us – including, respond to your enquiries, handle orders, deliver items and process payments, communicate with you about orders, products, services and promotional offers, update our records and maintain any account you may have with us, prevent or detect fraud or abuses of our Website.
We do not pass on personal details of our customers to third parties.
From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional offers: if you have consented in advance we will send you information on our promotional offers and those offered by our other businesses. If you no longer want to receive such offers, please notify us by email thefarm@daylesfordorganic.com
Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations;
We may transfer Personal Information which users in the European Union provide to us to other countries (including the United States), the data protection laws of which may differ from those of the European Union, and you expressly agree to such transfer.
We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.
Security
We employ security measures to prevent unauthorized access to information that we collect online.
A cookie is a text-only string of information that a website transfers to your computer's hard disk to remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value - usually a randomly generated unique number.
When you visit our Website we send you a cookie. Cookies may be used in the following ways:
To enable the personalisation features on our Website which gives you the ability to recall recently placed orders, recently viewed pages and see information which you have input on line.
To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website and the service to our customers. We cannot identify you personally in this way.
Disabling / enabling cookies
You can accept or decline "cookies" by modifying the setting in your browser. Please note that if you disable "cookies" you may not be able to use all the features of our Website.
Controller of your information
Information which you provide to us or we gather from the Website or via other information collection methods is controlled primarily by:
Daylesford Organic Limited
Registered in England: 3868901
Registered office: Lakeside Works, Rocester, Staffordshire ST14 5JP
Contact us
Should you have any queries or wish to order by telephone or in writing, please contact the Personal Shopping Team.
Telephone: 0800 083 1233
Fax: 01608 731 700
Post: Daylesford Organic, Daylesford, Near Kingham, Gloucestershire GL56 0YG
Email: thefarm@daylesfordorganic.om
