frequently asked questions

How do I add a gift message?
How to redeem your gift certificate?
Frequent mistakes when placing an order
Why do you request the Security Code?
Why should I save my payment details?
Why do I need a password?
Why do I need to sign in?

How do I add a gift message?

The gift message selection page can be seen on the address details page in the checkout.

To add a message type your personal message in the text box provided, the maximum length of the message is 4 lines or 80 characters You can also send your gift directly to the recipient by completing their address details in the “Deliver to” section or you can simply add your own details if you would prefer it to be sent to you.

A confirmation of your order will be sent to you in the post.

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How to redeem your gift certificate?

· Go to our website.
· Select the items you wish to purchase and add them to your basket.
· Go through the checkout process until you get to the final order summary page.
· Click on the 'gift certificate' link and copy the gift certificate claim code exactly as shown on your emailed gift certificate.
· Click 'continue'. This will apply the gift certificate.
· If the value of your order is higher than the value of the gift certificate, you will need to pay the difference using a credit/debit card.
· If the value of your order is lower than the value of the gift certificate, the balance will be added to your account with Daylesford Organic, and you can use it on future visits.

If you forget to click on the 'gift certificate' link, cancel your order and start again. Once your order has been submitted and paid for by means other than a certificate, you are unable to retrospectively use your gift certificate to offset that cost.

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Frequent mistakes when placing an order

When entering your card details please ensure that you check the following:
· You have entered the correct card type (eg Mastercard, Visa, Switch)
· You have entered the card number correctly (the card number is the longest number shown on the card)
· You have used the correct cardholders name
· You have entered the expiry and valid from dates correctly

If you experience problems with entering your payment details please do not hesitate to contact our Customer Services team.

Switch Cards and Issue Numbers
When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

You need only enter an issue number for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then type in a dash "-".

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Why do you request the Security Code?

With credit card orders - to protect you - we request the additional Security Code from your credit card.

VISA
The Verification Code is a three-digit number on the back of your Visa Credit card. The full credit card number or just the last four digits of your card number are in the signature box and at the end of the number is the verification Code.

MASTERCARD
The Verification Code is a three-digit number on the back of your MasterCard. The full credit card number or just the last four digits of your card number are in the signature box and at the end of the number is the verification Code.

AMERICAN EXPRESS
The Verification Code is a four-digit number on the front of the card above the credit card number on either the right or the left side of your American Express credit card.

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Why Should I Save My Payment Details?

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.

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Why do I need a password?

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

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Why do I need to sign in?

· Make your checkout process easier.br> · When you sign in and register with our site for the first time you can create your account information page which details your contact, delivery and payment information.
· Once entered, your details will be stored in your account and you will not have to re enter them again when you make your next order.
· You can track your order status and order history.
· You can access you account information at any time and edit any of your account details.

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